FAQ on WiFi Routers, 4G and 5G Equipment - Junhaoyue
Explore our FAQ section for answers to common questions about our WiFi routers, 4G and 5G solutions, and other network communication equipment. Get the information you need to make informed decisions about our products.
FAQ on WiFi Routers, 4G and 5G Equipment - Junhaoyue
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How long has the company been established?
Our company established in 2010, main product start from GSM fixed wireless terminal and fixed wireless terminal 4g, now expanded to 4g lte wifi router, 5g cellular router and 5g pocket router.
Where is your main market?
Our product has sold to many customers from more than 100 countries, main markets include North America, Europe, Asia Pacific and Middle East.
Can you provide product customization services?
Yes for sure we provide product customization services, we can make new design, function and specification to meet different requirements.
How to get technical support and after-sales service?
We provide comprehensive technical support and after-sales service, you can contact us by email, phone or online customer service, and our technical team will help you solve the problem and provide necessary support.
Do you have international certifications?
Yes, our products comply multiple international standards and certifications, such as CE, FCC, RoHS etc., ensure the product quality and safety meet the demands of global market.
Can you accept bulk purchase orders?
Yes we can, and we offer preferential prices and flexible delivery arrangements for bulk orders, contact our sales team for more details.
How to ensure product quality?
We follow ISO9001 quality management system strictly, strict incoming material inspection, production and quality control process, test every pc on production line and QA test based on AQL standard after production enter warehouse, in this way we can assure each pc of our product with high quality.
What’s your MOQ?
We can make even 1pc sample for you in order to start business, for formal order quantity subject to your requirements, we can negotiate more details on this issue after sample test.
How much is customization cost?
Our customization cost will be different from complexity, materials, production volume etc., we can quote you best price upon receipt of your detailed requirements.
What is the delivery time for customized products?
Delivery time of customized products depends on customization complexity and production schedule, normally will take 2-6 weeks, contact with our sales team for more information.
What customizations can be made on existing products?
We can do various customizations on existing products, for example appearance design (such as color, logo), functional improvements(such as adding specific modules or interfaces), software configuration (such as customized firmware or interface) etc..
How to submit a custom request?
You can submit your customization requirements by filling out the customization request, or contact with our sales team staff. Please provide detailed information as much as possible, including technical specifications, design and quantity requirements etc. so that we can provide accurate solution.
Will you provide samples during customization process?
Yes, we usually provide samples for your approval before customized production, samples can help you to check whether design and functionality meet your requirements, we can make necessary adjustments before mass production.
What to do if your custom product doesn’t meet expectations?
Contact us to negotiate if your custom product doesn’t meet expectations, we will make corresponding adjustments or remedial measures according to the terms of our contract, such as re-production, modification or even return money back to you.
What is your warranty policy for customized products?
Same as standard product, our warranty is one year, we can negotiate more details if necessary.
How to track progress of custom order?
We will keep you update on regular basis, you can also contact our sales staff for update information at any time.
Is it possible to carry out small batch trial production?
Yes, we can do small batch trial production for you to test and verify before mass production, this will help us to ensure the products fully match your needs.
How to become an agent or partner?
If you want to act as our agent or partner, please contact our business team, we will provide you corresponding cooperation plans and support based on your market needs and business conditions.
What can we do for you?